Frequently Asked Questions

Orders of £30 or more can be delivered to addresses within postcode areas BN1, BN2, BN3, BN41 and BN42 free of charge.

Orders of £50 or more can be delivered to addresses within a 15 mile radius of the gallery, free of charge (see this map for qualifying geographic area)

UK orders that don’t qualify for free delivery will be sent by Royal Mail (smaller items up to 2kg) or Parcelforce (larger and heavier items)

We have three options for UK P&P:

1) STANDARD
This is the Royal Mail 48hr / Parcelforce Express 48hr tracked service. Prices depend on the size and weight of your order. Their delivery aim is 48hrs from being received (i.e. 2 working days). Your order is guaranteed for delivery, but not for their timescale aims (which may be affected by COVID, and additional seasonal increases in volumes). We always provide the tracking information so that you can keep an eye on your order’s progress.

2) 1st CLASS
This is the Royal Mail 24hr / Parcelforce Express 24hr tracked service. Prices depend on the size and weight of your order. Their delivery aim is 24hrs from being received (i.e. 1 working day). Your order is guaranteed for delivery, but not for their timescale aims (which may be affected by COVID, and additional seasonal increases in volumes). We always provide the tracking information so that you can keep an eye on your order’s progress.

3) NEXT DAY
This is the Royal Mail Special Delivery / Parcelforce Express AM tracked service. Prices depend on the size and weight of your order. Their delivery aim is next working day from being received (before 1pm for Parcelforce). Your order is “guaranteed” for delivery and timing, in as far as we can refund your P&P if they fail to do so within these times. (Of course, there will always be occasions when items are lost or delayed, but this is the most reliable “gold standard” of P&P options!) We always provide the tracking information so that you can keep an eye on your order’s progress.

OUR DESPATCH TIMES
1) For UK P&P, we despatch all online orders within 48hrs (and within 24hrs in December, prior to Christmas, but normally on the same day)
2) For free local deliveries, we normally make deliveries twice a week. We will contact you to arrange a suitable time, but it will normally be during the evenings (please check your junk mail / spam folder if you haven’t heard from us within 24hrs of making an order). In the run-up to Christmas, we’ll make sure we get your orders to you, including delivering last-minute orders (made prior to 10am) on the evening of Christmas Eve if necessary!

Orders placed for local pick-up can be collected from the gallery the next operating* day after 3pm, but will often be available on the same day if you let us know it’s urgent! (Please contact us to confirm your collection plans if so!)

* Our standard opening/operating hours are:
Mondays: Closed (Bank Holidays 12-6pm)
Tuesdays & Wednesdays: 12-6pm
Thursdays, Fridays & Saturdays: 10am-6pm
Sundays: 11am-5pm

During COVID lockdowns, you will need to arrange a time to collect, but we can often do same-day collection if you let us know!

We are located in central Brighton, here:

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Great idea! We’re more than happy to send items to the lucky intended recipient directly, and we can include your own personal message in the package. Just add this in the notes section when checking out, or email us after if you have a specific request.

A separate shipping address can be added during the checkout process.

We can arrange for deliveries to addresses outside of the UK, but please do contact us in advance for a bespoke shipping fee quote.

Once we know what items you’re interested in (and whether they are to be framed, or sent unframed) we will be able to calculate a shipping quote for you. You will still be able to complete and pay for your transaction through our online shop, but we will email you a link to a bespoke shipping item to add to your cart.

Please be aware that any import duties and taxes due on international orders are the responsibility of the buyer. We are not responsible for items held at customs in the destination country.

Most of our artworks are available framed or unframed, however some works are built into integrated frames. Where this is the case, the item will note this in the description. We also have a number of original works on stretched canvases (or other sold materials) which are provided “ready to hang” without a frame.

Want to make it bigger?
Smaller works can be mounted and framed up in a larger frame with a mount. For example, we can frame nearly all A4 works in an A3 frame, and nearly all A3 works in a 40cm x 50cm frame or an A2 frame. We try to show a mock-up visualisation of these options on the product listing, but if we haven’t, and you’d like to see one before purchasing, please don’t hesitate to contact us (gallery@conclave-brighton.co.uk) and we will happily email you over some images.

For example, here is an A3 print shown in a few different framing options:

You can find full information on our frames (which can also be bought on their own) in our online frame shop page here.

All our artworks are listed with their dimensions included in their shop listings. To help you visualise what this looks like in practice, this image may help put things in perspective!

Many of our artworks can be framed “up” a size by using a mount (for example, A4 into A3, A3 into 40×50 or A2) and we are happy to suggest options and provide mock-up views to help you get exactly what you’re looking for!

Many of our artists are willing to take on commissions and/or customisations. Please contact us if there’s something in particular you’re after, and we’ll be happy to see if we can help!

Please head over to our Terms & Conditions page for full information on using our online shop function.


We’ll always do our best to meet your requirements, so please do get in touch if you have any specific requests or other queries!

email: gallery@conclave-brighton.co.uk
telephone: 01273 729729 (during opening hours)