Frequently Asked Questions

DELIVERIES AND P&P

Orders of £30 or more can be delivered to addresses within postcode areas BN1, BN2, BN3, BN41 and BN42 for free.

Orders of £50 or more can be delivered to addresses within a 15 mile radius of the gallery (see this map) for free.

UK orders that don’t qualify for free delivery will be sent by Royal Mail (smaller items up to 2kg) or Parcelforce (larger and heavier items)

We have three options for UK P&P:

1) STANDARD
This is the Royal Mail 48hr / Parcelforce Express 48hr tracked service. Prices depend on the size and weight of your order. Their delivery aim is 48hrs from being received (i.e. 2 working days). Your order is guaranteed for delivery, but not for their timescale aims (which may be affected by COVID, and additional seasonal increases in volumes). We always provide the tracking information so that you can keep an eye on your order’s progress.
December 2020 note: we are aware that there have been some serious delays in the Royal Mail network and many 2nd class items are taking in excess of a week to arrive at their UK destinations.

2) 1st CLASS
This is the Royal Mail 24hr / Parcelforce Express 24hr tracked service. Prices depend on the size and weight of your order. Their delivery aim is 24hrs from being received (i.e. 1 working day). Your order is guaranteed for delivery, but not for their timescale aims (which may be affected by COVID, and additional seasonal increases in volumes). We always provide the tracking information so that you can keep an eye on your order’s progress.

3) NEXT DAY
This is the Royal Mail Special Delivery / Parcelforce Express AM tracked service. Prices depend on the size and weight of your order. Their delivery aim is next working day from being received (before 1pm for Parcelforce). Your order is “guaranteed” for delivery and timing, in as far as we can refund your P&P if they fail to do so. (Of course, there will always be occasions when items are lost or delayed, but this is the lost reliable “gold standard” of P&P options!) We always provide the tracking information so that you can keep an eye on your order’s progress.

OUR DESPATCH TIMES
1) For UK P&P, we despatch all online orders within 48hrs (and within 24hrs in December, prior to Christmas, but normally on the same day)
2) For free local deliveries, we normally make deliveries twice a week. We will contact you to arrange a suitable time, but it will normally be during the evenings (please check your junk mail / spam folder if you haven’t heard from us within 24hrs of making an order). In the run-up to Christmas, we’ll make sure we get your orders to you, including delivering last-minute orders (made prior to 10am) on the evening of Christmas Eve if necessary!

LOCAL PICK UP

Orders placed for local pick-up can be collected from the gallery the next operating* day after 3pm, but will often be available on the same day if you let us know it’s urgent! (Please contact us to confirm your collection plans if so!)

* Our standard opening/operating hours are:
Mondays: Closed
Tuesdays & Wednesdays: 12-6pm
Thursdays, Fridays & Saturdays: 10am-6pm
Sundays: 11am-5pm
Bank Holiday Mondays we are open 12-6pm

Our location: 9 Queens Road, just up from the Clocktower.

We’ll always do our best to meet your requirements, so please do get in touch if you have any specific requests!
email: gallery@conclave-brighton.co.uk
telephone: 01273 729729 (during opening hours)